Shipping and delivery

Last Updated: [18/09/2025]

At www.klotha.com, we aim to deliver your orders quickly and safely. Please read our shipping & delivery terms carefully.

—

1. Shipping Locations

We currently deliver across India&International .

—

2. Processing Time

Orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

—

3. Delivery Time

Standard delivery within India: 3–7 business days (depending on location).

Metro cities: usually 3–4 days.

Remote areas: up to 7–10 days.

—

4. Shipping Charges

We offer Free Shipping on orders above ₹999.

A flat shipping fee of ₹[X] applies for orders below this amount.

[Optional: COD charges if you allow Cash on Delivery].

—

5. Order Tracking

Once shipped, you will receive a tracking ID & courier details via email/SMS.

You can track your order status on the courier partner’s website.

—

6. Delivery Attempts

Courier partners will attempt delivery 2–3 times.

If undelivered due to customer unavailability or incorrect address, the order will be returned to us. Re-shipping charges may apply.

—

7. Delays

While we aim to deliver on time, delays may occur due to:

Bad weather

Logistics/courier issues

Public holidays or festivals

klotha.com will not be liable for delays caused by third-party courier services.

—

8. Damaged or Missing Packages

If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with pictures and order details.

—

9. Contact Us

For shipping-related questions, please reach us at:

📧 support@klotha.com
📍 [hyderabad]